EAP Methodology
We combine the EAP managerial elements of training, education, promotion,
and crisis intervention with a full range of EAP clinical
services for employees and their families. This model
delivers an integrated program for identifying and successfully
combating employee problems in their early stages, before
they adversely impact the workplace.
Our EAP methodology works on two levels. First, it would be ideal if
everyone recognized and sought help for their personal
behavioral problems in a timely manner . . . but they
don’t. When those unresolved personal problems disrupt
the workplace, managers and supervisors have to deal with
the behavior. The Lexington Group will work closely with
your management to improve their skills in dealing with
employees whose personal problems are becoming apparent
and adversely effecting workplace productivity.
On another level, The Lexington Group promotes the availability of a
full range of convenient, easily accessible diagnostic
and counseling services it will set up for employees and
family members. The goal here is to encourage employees
to seek help voluntarily, before their jobs are affected.
The types of personal problems most frequently presented by employees
accessing our EAP service are:
¨
Marital and/or family problems
¨
Employee substance abuse
¨
Family member’s substance abuse
¨
Stress - job related, personal or both
¨
Emotional and psychological (i.e. anxiety, depression)
The successful management of problematic behavior on the job depends upon the awareness of supervisors and their
ability to act in a constructive, remedial way. The training of managers and supervisors to handle these complex situations is an integral part of this proposal. In
addition to the group training, The Lexington Group case managers are available around-the-clock to consult with managers and supervisors on individual cases as they occur.
Intake/Assessment
The
Lexington Group maintains dedicated international toll
free lines, which are answered 24 hours a day, 7 days
a week, 365 days a year by one of our 75 Master’s level,
intake counselors. The Lexington Group has taken several
extraordinary steps to ensure the clinical integrity of
our intake and triage services. The following are the
major features of our international l toll free help lines:
¨
Unlimited access and full availability 24 hours
a day, 7 days a week. Our phone is always answered by
a Master’s level mental health professional
¨
Spanish
and French speaking clinicians are on staff and full translation
services are instantly available through “hot transfer”
conference capabilities with the AT&T Language Line.
¨
Either
a Medical Doctor or a Ph.D. Certified Clinical Supervisor
is always present on the floor of our call center to provide
support or direct treatment referral in the event of a
life threatening emergency.
For non-emergent EAP calls, any time of the day or any day of the week,
the intake counselors gather pertinent information and
refer the client to one of our EAP counselors who specialize
in the problem being presented for a face-to-face assessment.
The
Short-Term Counseling Model
After accessing the EAP and speaking with one of The Lexington Group
case managers about the nature of the problem, an employee
or family member will be given an appointment to meet
with a counselor at a convenient time and location. Face
to face assessment interviews are always scheduled within
24 hours of intake and the first session will be conducted
no later than 72 hours after the intake process is completed.
The counselor’s function is to assess an employee’s problem,
and provide short term problem resolution counseling.
Case
Management
The Lexington Group continues to manage the case. We follow-up with employees
and treatment providers to insure progress and adherence
to the recommended treatment plan, as well as to remain
in a position to service any additional needs that may
surface during treatment.
Management
Referrals
Supervisors and department heads who wish to refer employees to the EAP
as a result of deteriorating performance, poor attendance
or other job affecting behavior, will be advised to call
in advance for consultation about making the referral.
It’s best if we know things like that ahead of time so
we can present a unified and coordinated response to the
employee.
Alcohol/Drug
Testing Referrals
The Employee Assistance Program covers
the evaluation and referral to treatment of individuals
who have a problem with drugs or alcohol. However, if
you conduct drug testing or have employees who fall under
the Federal and State drug testing regulations for: Pre-employment,
Post Accident, Reasonable Suspicion, or Random Urine Screens,
we would be able to provide both the initial and the return
to duty substance abuse evaluations.